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240: Jake Goates | The Simple and Most Effective Things You Can Do in Your Practice Today to Grow


KEY POINTS TO LOOK OUT FOR IN THIS EPISODE:  

  • How to duplicate new patients from one single appointment phone call.
  • Specific key performance indicators that every practice owner should look out for.
  • Why closing your eyes when you are speaking to a patient over the phone may benefit you tremendously.
  • Know the perfect questions to ask a new patient calling for your practice for the first time
LISTEN NOW

Have you heard... Season ONE of:

"Growing with Gargle"

Listen to the episodes below and see how Gargle can help you with all of this!


How To Respond To Bad Reviews During The Pandemic

What the heck are we suppose to say or do if you are following all the states rules and regulations but people still leave you an upsetting review due to the pandemic?!

What To Do If The Patient Does NOT Get Approved For Financing?

What to do if your patient is ready to get treatment started but she has to finance it. So, you do the typical thing and check to see if she applies to "CareCredit" or another financing company... but only to realize she isn't approved for financing! Do you turn the patient down? Is there another option?! What do you do?! Jake has the answer!

How Much Should You Allocate To Your Marketing Budget?

How much money should you set a side every month/ year for your marketing. We want to make sure your marketing is effective and every single dollar you use for marketing, has a great ROI! But... how much is too much money? How much is too little? How can you find the right marketing methods and allocate more to that method for more results?

How Should Your Schedule Look in September?

How should your schedule look this fall (September-November). You were probably not open , due to the shutdown, for months. Now that you are one and seeing everyone, there will most likely be a major dip and change this fall. What can you do to recover from this dip?

Marketing Person v.s. Marketing Agency, which one do you need?

What do you need right now... a dedicated Marketing person in your office, such as a Marketing Coordinator, Marketing Director, etc.... OR do you need a full Marketing Agency? What are the pros and cons of each choice? This is what we will be talking about in this episode!

How To Clean Up Your Online Presence for The Best Results on Google.

How can you easily, almost effortlessly, clean up your online presence. Lack of consistency in other directories harm your SEO and search terms. This means if your online presence is not up to par (at least) then you won't be on the first page of Google or you will be less relevant and credible to search terms like "dentist near me" etc. Basically, you want a squeaky clean presence so Google can help you out and favor your website.

Should You Start "Direct Mail Marketing" Right Now?

Should you start doing direct mail right now, during the pandemic? Is it worth it or will you just lose money? If you are doing direct mail, should you boost the amount of mailers going out, slow it down and lessen the amount, or just stay the same? We discuss the numbers and stats to all of this in this episode.

What Does An Established Dentist Look For When Hiring An Associate For Their Practice?

What does a practice owner or established dentist typically look for when trying to hire an associate? Now, we understand that every practice owner and every practice looks for someone who fits into their culture buuuuut there is an underlying foundation/ structure that you (the associate) should have down. If you have these principles down, you will be much more able to work with the practice owner/ established dentist that you desire. We are also sharing this, so you (the practice owner) can have an outline of what you should be looking for when hiring an associate.

How Can We Consistently Retain More Patients In Our Practice Today?

What it takes to retain patients. Sometimes we are trying and trying to bring in new patients and we don't realize that our existing patients are leaving right through our back door! Stop that! We need to retain these patients. In this episode we learn how. We also discuss the article the ADA wrote against the WHO regarding this pandemic.

The Best Way to Get Video Testimonials Immediately

How important video testimonials are and how exactly should you go about making the perfect video testimonial. Remember a video testimonial needs to be authentic, genuine, and have the ability to be shareable/ go viral. You want this video testimonial to be shared everywhere!

One of The Best Ways to Get New Families/ New Residents Into Your Practice

One of the absolute best ways to get new move-ins, new residents, and new families from your community... to come to your practice first! We also discuss where you can find a list of these new residents and how much this marketing strategy would cost you.

How to Delegate Your Social Media Marketing to Your Team

We know your team is busy, your front office is dealing with checking patients in, calling insurances and verifying, scheduling, etc... so sometimes when they are scheduled to post or engage on social media, they forget or it tends to be put on the back burner. This kills the consistency of your social media efforts and Facebook and Instagram's algorithm does not like this either! Therefore your social media marketing efforts are hindered. So what can you do? Listen to Jake as he discusses how not to only be effective in our social media marketing, but how we can lighten the load for our team while being extremely effective.

How to Reduce Average Patient Recalls

How to effectively make recalls without taking up too much of your front office's time! Jake shares with us the strategy to make recalls, follow-up with recalls, and how to get these patients to come in sooner (almost exactly at the 6 month mark).

Marketing To Your Patients Who Haven't Accepted Treatment Yet

In this episode we are discussing: unaccepted treatment! You have it, everyone has patients who have not accepted treatment... but how can you market to them so that they can ACCEPT the treatment and you can get them in!

Training Your Front Desk To Present More Payment Options

Start training your front desk to be better at presenting payment options and in-house payment plans! We know this can be difficult, and the last thing you (or we) want is for you to have unscheduled treatment leave the practice OR for your front desk to miss something because they did not present the options correctly. In this episode we discuss how your front office can be better trained for this and where to find this information.

The Strategy Behind An Effective Direct Mail Campaign

If you are thinking to do postcards, direct mail, EDDM (which has very little research), or anything related... then you must listen to this! We discuss how many post cards drops you should do during the campaign, what budget you should have, what is your potential reach, and more!

The Anatomy Behind The Perfect Postcards

There is basically 6 steps you need to check in order to make sure your postcards are effective. Should you put a discount on your postcards? What discount? What information? How big should the postcard be? etc. Jake answers all these questions and more!

How To Get 400 Phone Calls & 120 Patients Scheduled!

This is a case study of a practice who has Gargle.. and they tried a new RECALL approach... and they received 400 phone calls back! and they put 120 patients back on the books!!! Listen in to see how they did this.

Eliminating The Hurdles On Patients Accepting Treatment

How you can facilitate and eliminate hurdles that patients have to go through in order to accept treatment. A lot of the times maybe patients CAN make payments... but they have bad credit... so CareCredit rejects them, banks may reject a loan, what else can YOU and the patient do to still get payment on the treatment that's presented... and have the patient pay at a comfortable rate that both of you agree on? Listen in to find out!

Why You Must Start Marketing Your In-House Membership Plan Now

Right now, before the year ends, is a perfect time to start pushing your in-house membership plan. Actually, we even talk about how right now that the virus and case numbers are resurfacing, this means that more places are being shutdown again, which means more lay-offs... how can people in your community who are effected by this benefit from your in-house membership plan? That's what we discuss in this episode.

How a practice made 36x their money back in their first 3 months!

How this partnership, who just went into practice ownership together... stood behind a marketing campaign, did not change just for "change" sake, and pushed through the terrible months of March and April 2020... and had a mind-blowing return! They focused and doubled-down on the strategy and just listen... to hear the amazing results they received on OPENING DAY! That's right... they are a start-up and have produced/ collected amazing numbers.

GwG | Season 1 Finale

In this episode we are wrapping up Season 1 of Growing with Gargle (GwG)!! Thank you all for the support and we are excited to bring you Season 2!

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